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Claire Thomas

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Articles

Recent activity by Claire Thomas

  • How to Get a Receipt as Proof of Payment for Your Exam

    This feature is only available on the Google Chrome browser at this time. Other available browsers may not be able to generate the receipt.It is a good idea to keep a receipt of each exam you pay f...

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  • Are snacks, meals, drinks or any other type of food allowed in an onsite testing room?

    Are snacks, meals, drinks or any other type of food allowed in an onsite testing room? Tobacco products, food, drinks, and chewing gum are not allowed in the testing area.If you believe ...

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  • How do I Find Testing Centers in My Area?

    To find a Kryterion Testing Center near you, visit our Find a Center page.

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  • What Type of Identification Must I Bring to the Testing Center?

    As an exam candidate testing at a test center, you must present two different forms of identification. At least one of those identification documents must be a government-issued “photo” ID referred...

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  • Create a Biometric Profile / Enroll in Biometrics

    Biometric “markers” are unique but measurable characteristics used to confirm your identity digitally. Examples include fingerprints and facial measurements.Your test sponsor may need you to confir...

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  • How to Get Help Launching Your Online Proctored (OLP) Exam

    How to Get Help Launching Your Online Proctored (OLP) Exam Have a general OLP or scheduling question? Use this link to submit your question to Kryterion’s support team:https://kryterion....

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  • How to enable your Mac’s webcam/microphone for an online proctored (OLP) exam

    macOS 10.14.x (and newer) Camera and Microphone Permissions   If you have upgraded to OS X 10.14.1 or newer and are using LockDown Browser for the first time,  you will likely need to manuall...

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  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

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  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

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  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

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